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Listening Quiz: Hòa giải một tranh chấp khu vực – Advanced Level
Th7 30, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main purpose of Jessica and William’s conversation?
To plan a new sales campaign for their business
To discuss a territory dispute and find a fair solution
To report a problem to their manager
To decide which clients belong to each person by using a list
Explanation:
They discuss a territory issue involving clients and agree to work together to find a fair solution.
2.
What did Jessica suggest they do first to handle the conflict?
Ask their clients to choose sides
Compare a list of their clients and contacts
Stop working with the shared clients
Meet with a manager for approval
Explanation:
Jessica asks whether William has tried listing his clients and their contacts, and says they can compare them to see conflicts.
3.
What can be inferred about William’s attitude by the end of the conversation?
He believes the issue cannot be solved
He is open to compromise if the solution is fair
He wants Jessica to give up all of the clients
He is still angry and unwilling to cooperate
Explanation:
William says he is willing to compromise if it is fair, showing he is open to cooperation.
4.
Why does Jessica say, “Communication is the key to success”?
To emphasize that discussing the problem can help solve it
To announce that the dispute is already over
To criticize William for not listening earlier
To suggest they should avoid talking to clients
Explanation:
Jessica says this after they agree to work together, so she is stressing that open discussion will help them solve the dispute.
5.
What will Jessica and William most likely do next?
Ask the clients to make the decision for them
End their business relationship
Ignore the issue and continue working separately
Compare their lists of clients and contacts
Explanation:
Jessica suggests listing their clients and contacts, and William says it sounds like a good idea to start, so comparing the lists is the next likely step.
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