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Listening Quiz: Quy định mạng xã hội cho đội bán hàng – Easy Level
Th10 5, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main purpose of Sophia’s message to the team?
To explain social media rules for employees
To announce a new sales target
To describe how to write company news
To ask for customer feedback online
Explanation:
Sophia says, “We need to talk about social media,” and then explains rules for posting, sharing news, and responding to customers.
2.
According to Sophia, what should team members do before sharing company news?
Post it only on personal accounts
Make the news more humorous
Ask a customer for permission
Check the facts first
Explanation:
Sophia says, “Yes, share news but check facts first.”
3.
What does Sophia say about jokes on social media?
They are allowed if they are polite
They should be used only for company news
They are allowed only on weekends
They are not allowed at all
Explanation:
Sophia says, “You can joke, but keep it polite.”
4.
How should the team respond to customer comments online?
Ignore them completely
Ask another team to handle them
Reply only with short answers
Respond in a friendly and helpful way
Explanation:
Sophia says, “Yes, but be friendly and helpful.”
5.
What can be inferred about Sophia’s goal for the sales team’s social media use?
She wants them to protect the company’s image
She wants them to sound casual and funny
She wants them to avoid all online communication
She wants them to post as much as possible
Explanation:
Sophia ends by saying, “Let’s keep our image strong,” which suggests she wants their social media use to protect the company’s image.
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