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Listening Quiz: Tìm các cơ hội bán thêm – Easy Level
Th6 10, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What are Anna and William mainly discussing?
Resolving a payment problem with a client
Finding customers who may be interested in more services
Planning a company holiday event
Reviewing employee schedules for next week
Explanation:
They discuss checking current customers, finding those interested in upgrades, and preparing to offer the right upsell.
2.
What will William include in the list he prepares?
The customers’ current plans
Their unpaid invoices
Their shipping addresses
The dates of their last meetings
Explanation:
Anna asks William to include their current plans, and William agrees to add that information.
3.
What does Anna suggest checking after the current plans?
Whether they prefer email or phone calls
Whether the customers want refunds
Whether they use support often
Whether they have left the company
Explanation:
Anna says, ‘Also, check if they use our support often.’
4.
What can be inferred about customers who use support often?
They are all already using the highest plan
They definitely want to cancel their service
They do not need any contact from William
They may have needs that could lead to an upsell
Explanation:
Anna suggests checking support use because it might show their needs, which can help them offer the right upsell.
5.
What will William do next?
Call every current customer immediately
Cancel the customers’ current plans
Prepare a list and update Anna soon
Wait for Anna to make the list
Explanation:
William says, ‘I will start now and update you soon,’ after agreeing to prepare the list.
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