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Listening Quiz: Tranh chấp với nhà cung cấp về việc hủy đơn hàng – Easy Level
Th9 9, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main topic of the conversation?
A complaint about delayed shipping due to weather
A meeting to negotiate a lower price for products
A discussion about a problem with canceled orders and how to fix it
A plan to launch a new product range next week
Explanation:
The conversation centers on several orders being canceled after a product range change, along with a discussion about improving communication and sending a new order list.
2.
Why were the orders canceled?
Robert forgot to place the orders
The product range changed last week
The supplier ran out of stock
Sophia asked to cancel them
Explanation:
Robert says, ‘The product range changed last week,’ in response to Sophia’s question about why the orders were canceled.
3.
What does Sophia ask Robert to do at the end of the conversation?
Call the customers directly
Explain the product change to the staff
Send a new order list
Cancel all future orders
Explanation:
Sophia asks, ‘Can you send a new order list?’ and Robert says he will send it today.
4.
Why does Sophia say, ‘We need better communication next time’?
She is asking Robert to cancel more orders
She is refusing to continue working with Robert
She wants to blame Robert for the change in products
She is suggesting that the update was not communicated clearly enough
Explanation:
Robert says the change was informed, but ‘maybe not clearly enough,’ and Sophia responds by saying they need better communication next time.
5.
What can be inferred about Robert’s response to Sophia’s request?
He does not agree that communication was a problem
He is unwilling to help with the issue
He plans to send the new order list the same day
He wants Sophia to cancel the remaining orders
Explanation:
Robert says, ‘Yes, I will send it today,’ which shows he plans to send the new order list the same day.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Quy trình Máy Thanh toán Không tiếp xúc Mới và Quy định Vệ sinh – Medium Level
Tiếp theo:
Tiếng Anh Xây Dựng: Nhiệm Vụ Thiết Kế Độc Lập Đầu Tiên – Easy Level
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