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Listening Quiz: Xử lý khách hàng đề nghị hối lộ – Advanced Level
Th12 16, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main topic of the conversation?
How to close a contract as quickly as possible
How to negotiate better company policy
How to handle an illegal kickback offer from a client
How to persuade a client to accept a higher price
Explanation:
The conversation is about a client offering a kickback and the proper response: refuse it, report it, and follow company policy.
2.
According to Robert, what should Sophia do first when offered the kickback?
Report it to her manager immediately
Politely refuse it
Accept it to secure the contract
Wait to see if the client insists again
Explanation:
Robert says, ‘First, never accept the kickback,’ and later tells Sophia to ‘politely refuse and explain company policy.’
3.
What reason does Robert give for refusing the kickback?
It would slow down the contract process
It is illegal and can damage reputation
It is against the client’s personal preferences
It would make the client angry
Explanation:
Robert directly says the kickback ‘is illegal and can damage your reputation.’
4.
Why does Robert tell Sophia to report the offer to her manager?
Because the offer should be handled officially and immediately
Because he wants her to ask for a better deal
Because he expects the manager to accept it
Because he wants her to delay the contract
Explanation:
Robert says, ‘Yes, always report such offers immediately,’ which shows he wants the offer handled properly and without delay.
5.
What can be inferred about Robert’s view of professionalism?
He believes getting any contract matters more than rules
He thinks angry clients should be ignored
He feels clients should be allowed to break policy if they insist
He thinks reputation and integrity are important in business
Explanation:
Robert says the kickback is illegal, warns it can damage reputation, and states that integrity is more important than one deal, showing he values professionalism and ethics.
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