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Listening Quiz: Xử lý yêu cầu về điều khoản thanh toán ngoài chính sách công ty – Advanced Level
Th7 25, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What payment term does the company normally allow?
60 days
90 days
15 days
30 days
Explanation:
James says, ‘We allow only 30 days,’ which states the company’s normal policy.
2.
What does the client want that is outside the company policy?
Longer payment terms
A refund for a previous payment
A lower shipping fee
A discount on the invoice
Explanation:
James explains that the client wants ’60’ days, while the company only allows 30 days.
3.
Why does Olivia tell James to explain the policy clearly and kindly?
To avoid giving any answer to the client
To help James refuse the request without being rude
To make the client agree to a 60-day term immediately
To ask the client to contact a different company
Explanation:
Olivia wants James to respond politely while still making clear that the request does not fit company rules.
4.
What can be inferred about James after speaking with Olivia?
He is prepared to handle the client’s request properly
He no longer wants to speak with the client
He has already approved the exception himself
He plans to ignore management and promise 60 days
Explanation:
James says, ‘I feel ready to handle this,’ after Olivia gives him advice on how to respond.
5.
What should James tell the client about the request for longer payment terms?
That only managers can approve exceptions and he will check with management
That he has already decided to approve 60 days
That the client should stop sending payment requests
That the client can set any term they want
Explanation:
Olivia says, ‘No, only managers can approve exceptions,’ and ‘tell them you will check with management.’
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