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Listening Quiz: Báo cáo sự cố nhân viên bị thương – Advanced Level
Th7 25, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is the main purpose of Jessica and William’s conversation?
To talk about a schedule change for the next week
To review the sales results for the month
To plan a new employee training session
To discuss a staff injury and the report that was completed
Explanation:
Jessica reports that an employee was injured, and they discuss the injury report, management notification, witness statements, and safety improvements.
2.
What injury did the employee suffer?
He cut his hand while using equipment
He hurt his arm after slipping
He injured his back while lifting boxes
He twisted his ankle on the stairs
Explanation:
Jessica says, “An employee slipped and hurt his arm.”
3.
What did Jessica say she did after the injury report was completed?
She called the manager and explained everything
She contacted the police about the incident
She scheduled a team meeting for the afternoon
She sent the employee home immediately
Explanation:
Jessica says she “called the manager and explained everything” after completing the form.
4.
What safety improvement did Jessica recommend?
Adding anti-slip mats in the area
Buying new computers for the staff
Changing the work schedule
Installing more desks in the office
Explanation:
Jessica says, “I recommended adding anti-slip mats in the area.”
5.
What can be inferred about William’s attitude toward Jessica’s actions?
He is angry that she contacted the manager
He thinks she should ignore the injury report
He is satisfied that she handled the situation properly
He believes no follow-up is needed
Explanation:
William thanks Jessica, says the safety idea is good, and asks her to keep him updated, which shows approval of her actions.
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