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Listening Quiz: Softening a Message for a Client – Easy Level
Th5 23, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Phiên dịch viên (English for Interpreter)
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1.
What is the conversation mainly about?
How to write a sales contract for a new client
How to organize a company delivery schedule
How to soften a message about a delivery delay
How to complain about a late shipment
Explanation:
Mark and Mia discuss wording a message about a delivery delay so it sounds gentle, positive, and respectful.
2.
What does Mia suggest adding to the message?
We are sorry for canceling the order.
The delivery will arrive tomorrow.
We are working hard to fix this.
Please contact us for a refund.
Explanation:
Mia suggests adding the sentence, ‘We are working hard to fix this.’
3.
Which words do Mark and Mia say they should avoid?
problem and late
clear and kind
gentle and positive
thank you and patience
Explanation:
Mia says, ‘We avoid words like “problem” or “late.”’
4.
What can be inferred about the client from the conversation?
The client might react negatively to the delay
The client prefers very long messages
The client is likely to be pleased with the delay
The client already knows the message word for word
Explanation:
Mark says the client might be upset, which suggests the client may react negatively to the delay.
5.
Why does Mia suggest using gentle and positive wording?
To make the message more confusing
To help the client feel respected
To hide the fact that there is a delay
To make Mark sound more formal
Explanation:
Mia says the goal is to make the message sound gentle and to ensure the client feels respected.
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