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Listening Quiz: Softening a Message for a Client – Easy Level
Th5 23, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Phiên dịch viên (English for Interpreter)
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1.
What is the conversation mainly about?
How to write a sales contract for a new client
How to organize a company delivery schedule
How to complain about a late shipment
How to soften a message about a delivery delay
Explanation:
Mark and Mia discuss wording a message about a delivery delay so it sounds gentle, positive, and respectful.
2.
What does Mia suggest adding to the message?
We are sorry for canceling the order.
We are working hard to fix this.
Please contact us for a refund.
The delivery will arrive tomorrow.
Explanation:
Mia suggests adding the sentence, ‘We are working hard to fix this.’
3.
Which words do Mark and Mia say they should avoid?
clear and kind
thank you and patience
problem and late
gentle and positive
Explanation:
Mia says, ‘We avoid words like “problem” or “late.”’
4.
What can be inferred about the client from the conversation?
The client prefers very long messages
The client is likely to be pleased with the delay
The client already knows the message word for word
The client might react negatively to the delay
Explanation:
Mark says the client might be upset, which suggests the client may react negatively to the delay.
5.
Why does Mia suggest using gentle and positive wording?
To hide the fact that there is a delay
To help the client feel respected
To make the message more confusing
To make Mark sound more formal
Explanation:
Mia says the goal is to make the message sound gentle and to ensure the client feels respected.
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