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Listening Quiz: Warranty Claim for a Failed Server – Medium Level
Th5 23, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What are John and Linda mainly discussing?
How to set up a new office server
The delivery schedule for computer parts
A software upgrade for the server
A warranty claim for a failed server
Explanation:
They are discussing the server failure and the steps for starting a warranty claim.
2.
What documents does Linda say are needed to begin the warranty claim?
The warranty form and repair estimate
The invoice and shipping label
The user manual and service contract
The purchase receipt and failure report
Explanation:
Linda says they need the purchase receipt and failure report.
3.
How long does Linda say the claim process usually takes?
About two days
About two weeks
About one week
About one month
Explanation:
Linda says the claim process usually takes about two weeks.
4.
What can be inferred about John’s situation?
The server is already repaired
Linda refuses to help with the claim
He has not yet collected the necessary documents
The warranty period has expired
Explanation:
John says he has both documents ready, so he has already gathered the required materials. This means the claim can move forward.
5.
What will happen if the warranty claim is approved?
The server will be repaired or replaced
The claim will take about two more weeks
John will receive a detailed explanation
Linda will need to file a new report
Explanation:
Linda says that if the claim is approved, the server will be repaired or replaced.
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