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Listening Quiz: Cải Thiện Phối Hợp Đội Nhóm Trên Chuyến Bay – Advanced Level
Th2 3, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What is the main topic of Laura and William’s conversation?
Planning ways to improve inflight team coordination
Training passengers to follow safety rules
Choosing a new airplane for the company
Discussing a flight delay caused by weather
Explanation:
They discuss passenger feedback and propose several methods to improve how the inflight team works together.
2.
What does Laura suggest doing before each flight?
Sending passengers a survey
Changing the cabin menu
Reducing the number of crew members
Holding a short briefing
Explanation:
Laura says, ‘Maybe we should hold a short briefing before each flight.’
3.
What will William do next week?
Organize a training session
Assign a team leader
Write the plan
Check passenger feedback
Explanation:
William says, ‘I will organize a training session next week.’
4.
What can be inferred about the team after the proposed changes are made?
They will likely communicate more clearly during flights
They will no longer need any leader
They will stop receiving passenger feedback
They will have fewer passengers
Explanation:
The conversation says the briefing, hand signals, and team leader will help everyone know roles clearly and reduce noise and confusion, which suggests better communication.
5.
Why does Laura suggest assigning a team leader for each flight?
To replace the need for training sessions
To reduce the number of flights each day
To make passengers choose their seats faster
To help guide the team and solve problems quickly
Explanation:
William responds that ‘a leader can guide the team and solve problems fast,’ showing Laura’s purpose in suggesting it.
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