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Listening Quiz: Xử Lý Khiếu Nại Hành Lý Tại Cổng Ra – Advanced Level
Th12 27, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What is the conversation mainly about?
A complaint about a missing bag and the staff’s response
A conversation about choosing a new suitcase for travel
A discussion of an upcoming business meeting
A request to change a flight time
Explanation:
Sophia reports a missing suitcase, Daniel checks the baggage system, finds the bag, and arranges delivery, so the conversation is mainly about handling a baggage complaint.
2.
What color is Sophia’s suitcase?
White
Red
Black
Blue
Explanation:
Sophia says, ‘It is a black hard-shell suitcase with a red tag.’
3.
Why does Sophia need her suitcase quickly?
She is leaving it at the gate for storage
She needs it for an important meeting
She wants to trade it for another bag
She wants to return it to a previous flight
Explanation:
Sophia says, ‘I need my suitcase for an important meeting.’
4.
What can be inferred about the suitcase after Daniel checks the baggage system?
It was placed on the wrong flight
It was damaged beyond repair
It was stolen from the airport
It was already delivered to Sophia’s hotel
Explanation:
Daniel says, ‘I found your bag. It was left on the last flight,’ which implies it was on the wrong flight rather than stolen or damaged.
5.
What will Daniel likely do next?
Tell Sophia to wait until tomorrow
Ask Sophia to file a new claim form immediately
Send Sophia to the baggage claim area again
Arrange for the suitcase to be delivered to the gate
Explanation:
Daniel says, ‘I will arrange for it to be delivered to this gate,’ so delivering the suitcase to the gate is the next action.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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