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Listening Quiz: Cannot Access Company Email – Easy Level
Th8 8, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What problem is James having?
He forgot Olivia’s phone number.
He cannot access his company email.
He cannot find his username.
He needs a new company laptop.
Explanation:
James says, “I cannot access my company email,” which directly states his problem.
2.
What information does Olivia ask James for first?
His phone model
His new password
His username
His email address
Explanation:
Olivia asks, “Can you please tell me your username?” before checking his account.
3.
What does Olivia say James needs to do to fix the problem?
Reset his password
Update his profile picture
Call the company office
Delete his email account
Explanation:
Olivia says, “You need a password reset,” which means James must reset his password.
4.
How does Olivia send the reset information to James?
By postal mail
By phone link
By email attachment
By in-person meeting
Explanation:
Olivia says, “I will send you a reset link to your phone.”
5.
What is the conversation mainly about?
James asks for help buying a new phone.
James learns how to solve an email access problem.
Olivia gives James training on office software.
Olivia explains how to create a new company email account.
Explanation:
The conversation focuses on James not being able to access his company email and Olivia helping him reset his password so he can get back in.
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