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Listening Quiz: Đánh Giá Hiệu Suất Mạng Hàng Quý – Easy Level
Th5 11, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is the main topic of Daniel and Anna’s conversation?
A plan to launch a new product
A quarterly review of network performance
A discussion about employee scheduling
A customer complaint about internet service
Explanation:
They review network uptime, speed, outages, customer satisfaction, and challenges for the quarter.
2.
What was the network uptime this quarter?
99.0%
98.5%
99.9%
100%
Explanation:
Anna says, “The uptime was 99.9% this quarter.”
3.
By how much did the average speed increase compared to last quarter?
5%
10%
15%
20%
Explanation:
Anna states that the average speed increased by 10% compared to last quarter.
4.
What can be inferred about the network this quarter?
It performed well overall with only minor problems
It did not have any customer satisfaction improvements
It had several major outages that affected service
It was slower than last quarter and had many complaints
Explanation:
The conversation says uptime was very high, there were no major outages, minor issues were fixed quickly, and customer satisfaction improved.
5.
What challenge does Anna mention for the support team?
They need to cancel the action plan
They need to hire more sales staff
They need to improve response time for support tickets
They need to reduce equipment costs
Explanation:
Anna says, “We need to improve response time for support tickets.”
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