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Listening Quiz: Documenting IT Recovery Procedures – Advanced Level
Th2 28, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What are Mark and Mia mainly discussing?
Updating IT recovery procedures and documenting them clearly
Planning a company event for the IT department
Training support staff on customer service
Buying new computers for the office
Explanation:
The conversation focuses on updating and documenting IT recovery procedures, including hardware recovery, software restoration, backups, and testing.
2.
What should Mia include first in the recovery document?
Hardware recovery
Network recovery
Latest backup schedules
Contact information for support teams
Explanation:
Mark specifically says to include hardware recovery first.
3.
What does Mark say is important for quick communication?
Contact information for support teams
A test plan
Clear and simple language
Backup schedules
Explanation:
When Mia asks about support teams, Mark says to include contact information because it is important for quick communication.
4.
What can be inferred about the recovery procedures Mark wants?
They can be finished without reviewing backup schedules
They should be difficult to understand so only experts can use them
They should only cover software issues
They should be tested regularly to find weak points
Explanation:
Mark says the procedures must be tested regularly, and that this will help find weak points.
5.
When does Mia plan to finish the document?
Next week after the test plan
By Friday
By Monday
After Mark reviews the backup schedules
Explanation:
Mia says, ‘I will finish the document by Friday.’
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