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Listening Quiz: Integrating Ticketing System with ERP Platform – Medium Level
Th3 23, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What are Olivia and Kevin mainly discussing?
A proposal to replace the ERP platform entirely
A training session for new company employees
A plan to integrate a ticketing system with an ERP platform
A complaint about a delay in customer support tickets
Explanation:
The conversation focuses on starting and planning the integration of a ticketing system with an ERP platform, including data mapping, coding, testing, and backup planning.
2.
What is the first step Olivia says they must take?
Check the ticketing system’s data format
Prepare the backup plan
Map the data to the ERP fields
Review the progress tomorrow
Explanation:
Olivia says, ‘We must check the ticketing system’s data format,’ which she identifies as the first step.
3.
What does Olivia say about access to the ERP platform?
They will need to request access tomorrow
The admin gave them full access yesterday
Only Kevin has limited access
They do not have access yet
Explanation:
Olivia answers Kevin’s question by saying, ‘Yes, the admin gave us full access yesterday.’
4.
What can be inferred about Kevin after the conversation?
He does not have any access to the ERP platform
He plans to delay the project until next week
He is responsible for several technical tasks in the integration
He is unsure whether the systems should be connected
Explanation:
Kevin agrees to review the data structure, write integration code, create test cases, and prepare the backup plan, so he is responsible for several technical tasks.
5.
What will Olivia and Kevin do tomorrow?
Meet to review their progress
Launch the integration system
Finish mapping all ERP fields
Ask the admin for more access
Explanation:
Olivia says, ‘Let’s meet tomorrow to review the progress,’ and Kevin replies, ‘I will update you then.’
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