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Listening Quiz: Khiếu Nại Bảo Hành Thiết Bị Mạng – Medium Level
Th6 17, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
Why did William contact Sophia?
To ask about a new software update
To report that a network switch stopped working
To order additional network cables
To change the purchase date of the switch
Explanation:
William says he needs help with the network switch and explains that it stopped working suddenly.
2.
How old is the network switch when William calls?
About eight months old
About two years old
About one month old
About five business days old
Explanation:
William says he bought the switch about eight months ago.
3.
What information does Sophia ask William to provide?
The serial number and purchase date
The model number and shipping address
The warranty card and installation date
The repair receipt and bank account number
Explanation:
Sophia asks William to provide the serial number and purchase date.
4.
What can be inferred about the switch based on the conversation?
It is likely eligible for warranty review
It was already replaced before the call
It was purchased without any warranty
It is definitely beyond the warranty period
Explanation:
William says the switch has a two-year warranty and was bought about eight months ago, so it is reasonable to infer that it may still be covered.
5.
How long does Sophia say the claim process usually takes?
About eight months
Three to five business days
One to two hours
Two full years
Explanation:
Sophia states that the claim process usually takes three to five business days.
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