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Listening Quiz: Requesting Budget for Additional IT Support Staff – Advanced Level
Th8 30, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is the main purpose of Sarah and Mark’s conversation?
To discuss a new software product for users
To plan a company-wide training seminar
To explain why the IT ticket system was removed
To request approval for additional IT support staff
Explanation:
Sarah presents increased ticket trends and proposes hiring one more IT support staff, and Mark asks for her budget plan. The conversation is about requesting approval for additional IT support staff.
2.
By how much has the number of IT tickets increased?
50%
20%
10%
30%
Explanation:
Sarah says, ‘The number of tickets has increased by 30%.’
3.
What is causing the increase in tickets?
More users are reporting software issues daily
The company has changed its ticket software
The IT team is working fewer hours
Employees are forgetting their passwords less often
Explanation:
Sarah explains that the increase is due to more users reporting software issues daily.
4.
What can be inferred about the current IT support team?
They are overloaded and responding more slowly
They have extra time to handle new requests
They are refusing to help users with tickets
They are planning to leave the company
Explanation:
Sarah says the current team is overloaded and that response times are slower, so it can be inferred that the team is struggling to keep up.
5.
What will Sarah do after the meeting?
Cancel the current IT tickets
Hire one more IT support staff immediately
Email Mark the business case and costs
Call the users who reported software issues
Explanation:
Sarah says, ‘I will email it after this meeting,’ referring to the business case with costs.
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