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Listening Quiz: Troubleshooting Internal Website Access – Medium Level
Th4 23, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What problem does Emma have at the beginning of the conversation?
She forgot her DNS password.
She cannot reach the internal website.
Her computer will not turn on.
She cannot send an email.
Explanation:
Emma says, “I cannot reach the internal website,” which states her problem directly.
2.
What does Michael say a DNS cache stores?
Browser history forever.
User passwords permanently.
Email attachments automatically.
Website addresses temporarily.
Explanation:
Michael explains, “It stores website addresses temporarily.”
3.
Why does Michael check Emma’s DNS settings?
To help find out why she cannot access the website.
To change her internet service plan.
To delete her account from the website.
To install a new browser on her computer.
Explanation:
Emma cannot reach the website, and Michael checks her DNS settings to investigate the cause.
4.
What can be inferred about Emma before Michael helps her?
She does not know how to check DNS settings herself.
She has already fixed the DNS cache problem.
She is responsible for the internal website.
She does not want to access the website anymore.
Explanation:
Emma says she is “not sure how to do that” when Michael asks about her DNS settings, so it can be inferred that she does not know how to check them herself.
5.
What does Michael decide to do to fix the problem?
Reset the internal website.
Replace Emma’s computer.
Change Emma’s email address.
Flush Emma’s local DNS cache.
Explanation:
Michael says, “I will flush your local DNS cache now,” which is his chosen fix.
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