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Listening Quiz: Troubleshooting Internal Website Access – Medium Level
Th4 23, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What problem does Emma have at the beginning of the conversation?
Her computer will not turn on.
She cannot reach the internal website.
She cannot send an email.
She forgot her DNS password.
Explanation:
Emma says, “I cannot reach the internal website,” which states her problem directly.
2.
What does Michael say a DNS cache stores?
Browser history forever.
Website addresses temporarily.
Email attachments automatically.
User passwords permanently.
Explanation:
Michael explains, “It stores website addresses temporarily.”
3.
Why does Michael check Emma’s DNS settings?
To change her internet service plan.
To help find out why she cannot access the website.
To delete her account from the website.
To install a new browser on her computer.
Explanation:
Emma cannot reach the website, and Michael checks her DNS settings to investigate the cause.
4.
What can be inferred about Emma before Michael helps her?
She is responsible for the internal website.
She has already fixed the DNS cache problem.
She does not want to access the website anymore.
She does not know how to check DNS settings herself.
Explanation:
Emma says she is “not sure how to do that” when Michael asks about her DNS settings, so it can be inferred that she does not know how to check them herself.
5.
What does Michael decide to do to fix the problem?
Flush Emma’s local DNS cache.
Replace Emma’s computer.
Reset the internal website.
Change Emma’s email address.
Explanation:
Michael says, “I will flush your local DNS cache now,” which is his chosen fix.
Previous
Check
Next
Finish
Reset
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