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Listening Quiz: User Locked Out of Workstation – Advanced Level
Th2 11, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is the conversation mainly about?
Kevin asks Sophia to unlock his workstation after she verifies his identity.
Kevin calls to report a problem with his supervisor.
Sophia teaches Kevin how to change his date of birth in the system.
Sophia explains how to reset a company email password.
Explanation:
Kevin says he is locked out of his workstation, Sophia verifies his identity, and then unlocks it.
2.
What employee ID number does Kevin give Sophia?
789645
798654
789564
789654
Explanation:
Kevin says, ‘It is 789654.’
3.
What is Kevin’s supervisor’s name?
Sophia Green
Kevin Brown
Lisa Brown
Lisa White
Explanation:
Kevin says, ‘My supervisor is Lisa Brown.’
4.
Why does Sophia ask Kevin several personal questions?
She is trying to verify his identity before unlocking his workstation.
She is checking whether he is late for a meeting.
She wants to update his employee record for payroll.
She needs his information to send him a new laptop.
Explanation:
Sophia says she needs to verify Kevin’s identity before helping him unlock his workstation.
5.
What happens after Sophia unlocks Kevin’s workstation?
Kevin asks Sophia to call Lisa Brown.
Sophia tells Kevin to restart his computer again.
Kevin says the login works.
Sophia asks Kevin for his password.
Explanation:
After Sophia unlocks the workstation, Kevin tries to log in again and says, ‘I can log in now. It works!’
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