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Listening Quiz: Đào Tạo Về Tiêu Chuẩn Phục Vụ – Medium Level
Th10 25, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Đầu bếp (English for Chef)
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1.
What is the conversation mainly about?
Olivia explaining her work schedule for the week
Mark introducing Olivia to the company benefits
Mark asking Olivia to manage the restaurant’s finances
Mark training Olivia on basic customer service standards
Explanation:
The conversation is a training session in which Mark teaches Olivia service standards such as greeting customers, listening carefully, keeping the area clean, and thanking customers.
2.
What does Mark say Olivia should do when greeting customers?
Ask them to wait patiently
Give them a menu immediately
Repeat their order back to them
Smile and say, ‘Hello, welcome!’
Explanation:
Mark says, ‘Always smile and say, “Hello, welcome!”‘ when greeting customers.
3.
Why does Mark tell Olivia to repeat the customer’s order back?
To help Olivia memorize the menu
To avoid mistakes
To make the customer feel important
To speed up service
Explanation:
Mark explains that repeating the order back helps avoid mistakes.
4.
What can be inferred about the service standards Mark expects Olivia to follow?
They are mainly about increasing sales totals
They are only important during busy hours
They focus on creating a polite and accurate customer experience
They require Olivia to work alone without help
Explanation:
Mark’s advice about smiling, listening carefully, confirming orders, keeping the area clean, and thanking customers shows that he wants Olivia to provide polite and accurate service.
5.
What does Olivia say she will do after customers leave?
Check their payment receipts
Take their orders again
Offer them a coupon
Clean tables
Explanation:
Olivia says, ‘I will clean tables after customers leave.’
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Listening Lesson
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Tiếng Anh Thiết Kế Thời Trang: Tiêu Chuẩn Sản Xuất Có Đạo Đức Cho Chứng Nhận Thương Hiệu – Easy Level
Tiếp theo:
Listening Quiz: Phản Hồi Lo Ngại Của Công Ty Bảo Lãnh Hoàn Thành – Medium Level
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