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Listening Quiz: Xử Lý Khiếu Nại Của Khách – Medium Level
Th6 27, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Đầu bếp (English for Chef)
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1.
What is the conversation mainly about?
A discussion about a guest complaint and how to solve it
A discussion about closing the restaurant early
A discussion about planning a restaurant menu
A discussion about hiring a new chef
Explanation:
Mark and Linda talk about a guest who complained that the food was cold, investigate the cause, and decide how to respond.
2.
What did the server say about the delivery time?
The food took ten minutes to reach the table
The food took two minutes to reach the table
The guest picked up the food from the kitchen
The food was never delivered
Explanation:
Linda says, ‘The server said the food took ten minutes to reach the table.’
3.
What did Mark suggest they do for the guest?
Give the guest a discount only
Ask the guest to leave immediately
Tell the guest to speak to the chef
Offer the guest a new dish and apologize for the delay
Explanation:
Mark says, ‘Yes, and also apologize for the delay’ after Linda suggests offering the guest a new dish.
4.
What can be inferred about the restaurant’s service?
The service may be causing the food to arrive too slowly
The guest was unhappy because the restaurant was closed
The chef is responsible for serving the tables personally
It is already perfect and needs no changes
Explanation:
Mark says the food may have gotten cold on the way, and later says ten minutes is too long, which suggests the service timing may be the problem.
5.
Why does Linda say, ‘I agree. It helps us improve our work’?
She is explaining why guest feedback is useful
She is refusing to help the guest
She is asking Mark to call the chef again
She wants to end the conversation quickly
Explanation:
Linda is responding to Mark’s comment about listening to guest feedback and explains that it helps them improve their work.
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Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
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Tiếp theo:
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