Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Thông Báo Vi Phạm Thỏa Thuận Mức Dịch Vụ – Advanced Level
Th10 14, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư DevOps (English for DevOps Engineer)
‹
1
2
3
4
5
›
1.
What is the main topic of the conversation?
A request to hire more customer support staff
A notification about a service level agreement breach
A meeting to redesign the company website
A discussion about planning a company party
Explanation:
Emma tells Mark that they missed their service level agreement deadline, and they discuss the outage, customer notification, apology, and service credit.
2.
What caused the delay in meeting the service level agreement deadline?
A new policy was introduced
A payment system failed during the day
A customer canceled an order
A server outage last night
Explanation:
Emma directly says, ‘There was a server outage last night.’
3.
How did the outage affect customers?
They were charged extra fees
They could not log in at all
They received incorrect notifications
Several customers experienced slow service
Explanation:
Mark asks if many customers were affected, and Emma replies that several customers experienced slow service.
4.
What will the company offer to customers?
A service credit
A written apology letter only
A free upgrade
A full refund
Explanation:
When Mark asks whether they should offer compensation or a solution, Emma answers, ‘Yes, we will offer a service credit.’
5.
What can be inferred about the company’s approach to this problem?
They are trying to respond quickly and openly
They want to hide the outage from customers
They plan to cancel all customer accounts
They believe the issue will not affect anyone
Explanation:
Emma says she is preparing the notification, they plan to explain the issue, apologize, offer a service credit, and send the notification today, which shows a quick and transparent response.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Listening Quiz: Thảo Luận Về Chiến Lược Triển Khai Song Song Ngầm – Medium Level
Tiếp theo:
Listening Quiz: Nghiên Cứu Từ Khóa Và Cấu Trúc Nhóm Quảng Cáo – Easy Level
→