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Listening Quiz: Quản Lý Sai Lệch Thông Số Kỹ Thuật Sản Phẩm Và Thông Báo Cho Khách Hàng – Advanced Level
Th2 5, 2025
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bởi
Anna Phạm
trong
Tiếng Anh Hóa Học (English for Chemistry)
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1.
What is the main topic of the conversation?
A discussion about resolving a product specification deviation and informing the customer
A conversation about changing the company’s safety standards
A debate about hiring a new quality manager
A plan to redesign the entire product line
Explanation:
Anna and Michael discuss a deviation in product specifications, its impact, safety standards, a report, and notifying the customer.
2.
How serious is the deviation according to Anna?
It makes the product unsafe to use
It completely prevents the product from working
It could affect product performance slightly
It has already caused customer complaints
Explanation:
Anna says, “It could affect product performance slightly.”
3.
What should the report include?
A full redesign of the product
Details of the deviation and its potential impact
Only the quality manager’s signature
The customer’s payment history
Explanation:
Anna says the report should include “Details of the deviation and its potential impact.”
4.
Why does Anna want to prepare a clear report before notifying the customer?
Because the report will help explain the issue and proposed actions clearly
Because the quality manager has refused to review the issue
Because the deviation means the product must be recalled immediately
Because the customer has already requested compensation
Explanation:
Anna says they need to prepare a clear report first, and that it should include the deviation, its impact, corrective actions, and the steps they will take.
5.
Who will give the final approval for the report?
Michael
Anna
The quality manager
The customer
Explanation:
Anna states that “The quality manager will do the final approval.”
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