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Listening Quiz: Cùng Cải Thiện Sự Hài Lòng Của Khách – Medium Level
Th12 23, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of Olivia and James’s conversation?
To compare different hotels in the area
To review employee schedules for the next month
To announce a new breakfast menu for all guests
To discuss guest feedback and plan a workshop to improve services
Explanation:
They talk about guest satisfaction data, identify areas to improve, and plan a workshop to create solutions.
2.
What did some guests want more of in the hotel’s breakfast service?
More variety in breakfast options
Hotter food
Lower breakfast prices
Earlier breakfast hours
Explanation:
Olivia says, ‘Some guests want more variety in breakfast options.’
3.
Who will join the workshop?
All employees at the hotel
Staff from reception, kitchen, and management
Only reception staff
Guests and staff together
Explanation:
Olivia says that staff from reception, kitchen, and management will join the workshop.
4.
Why does James say the workshop will help them get many views and ideas?
Because the guests will vote directly
Because the workshop will be held online
Because people from different departments will attend
Because only managers will be allowed to speak
Explanation:
James says this after hearing that staff from reception, kitchen, and management will join, so the workshop will include different perspectives.
5.
When is the workshop planned?
This Friday afternoon
Next Tuesday evening
Today at noon
Next Monday morning
Explanation:
Olivia says, ‘Next Monday morning. I will send invites today.’
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Tiếng Anh Khách Sạn: Cùng Cải Thiện Sự Hài Lòng Của Khách – Medium Level
Tiếp theo:
Listening Quiz: Site Inspection and Snagging List – Easy Level
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