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Listening Quiz: Đánh Giá Hiệu Suất Với Thành Viên Đội Lễ Tân – Easy Level
Th7 17, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of the conversation?
To discuss Emily’s work performance
To explain a new check-in system
To plan a guest welcome event
To schedule a hotel training session
Explanation:
Mark is conducting a review of Emily’s job performance and giving her feedback.
2.
What does Mark say Emily does very well?
She keeps the front desk clean
She answers phone calls quickly
She communicates well with guests
She trains new employees
Explanation:
Mark says, “Your communication with guests is excellent.”
3.
What does Mark say Emily is sometimes slow at?
Check-ins
Greeting guests
Filing paperwork
Answering emails
Explanation:
Mark says, “Sometimes, you are slow with check-ins.”
4.
Why does Emily say, “I understand”?
She wants to end the review quickly
She agrees with Mark’s feedback
She plans to leave the front desk
She is confused about her job duties
Explanation:
Emily responds that she understands after Mark says she should help more with phone calls, showing agreement with the feedback.
5.
What can be inferred about Emily’s attitude toward her job?
She is open to feedback and willing to improve
She does not care about improving
She wants a different job
She thinks the review is unfair
Explanation:
Emily thanks Mark for the feedback and says she will work to improve both her speed and phone call help, showing a willingness to improve.
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Listening Lesson
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