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Listening Quiz: Đào Tạo Concierge Về Kiến Thức Địa Phương Và Dịch Vụ Khách – Easy Level
Th11 15, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
Which types of restaurants do guests enjoy most, according to Linda?
Steakhouse and dessert shops
Fast food and vegetarian spots
French and Mexican spots
Italian and seafood spots
Explanation:
Linda says, “They enjoy Italian and seafood spots.”
2.
What should Robert always check before suggesting a restaurant?
The chef’s name
The menu prices
The opening hours
The delivery fee
Explanation:
Linda tells Robert, “Yes, always check before suggesting,” referring to the opening hours.
3.
What do guests often ask for when they need transportation help?
Taxi numbers
Train tickets
Bus schedules
Airport maps
Explanation:
Linda says, “Guests often ask for taxi numbers.”
4.
Why does Linda tell Robert to be polite and patient?
Because he needs to learn the menu quickly
Because he is expected to drive guests around
Because he must organize restaurant events
Because he will be answering guest questions
Explanation:
Linda is training Robert for guest service, so being polite and patient is important when helping guests.
5.
What is the main purpose of Linda’s conversation with Robert?
To plan a team outing
To train him on local knowledge and guest service
To assign him a kitchen job
To discuss hotel room prices
Explanation:
The conversation focuses on teaching Robert about local restaurants, transportation help, and being polite and patient in guest service.
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