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Listening Quiz: Nâng Cấp Miễn Phí Cho Khách Quay Lại – Easy Level
Th11 22, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
B. Sophia offers Michael a complimentary room upgrade as a returning guest
D. Sophia explains how to make a hotel reservation
A. Michael is checking out after a business trip
C. Michael complains about his room and asks for a refund
Explanation:
The conversation centers on Sophia welcoming Michael back and telling him he has received a complimentary room upgrade because he is a returning guest.
2.
What special gift does Sophia give Michael?
D. A free airport shuttle
C. A complimentary room upgrade
B. A late checkout
A. A free breakfast voucher
Explanation:
Sophia says, ‘You have a complimentary room upgrade.’
3.
What does Sophia say about Michael’s new room?
B. It has a great view
A. It is closer to the elevator
D. It is on the first floor
C. It includes a larger desk
Explanation:
Sophia tells Michael, ‘Your new room has a great view.’
4.
Why does Sophia mention that Michael has been loyal?
D. To suggest that he has stayed too long
A. To explain why he is receiving a special gift
B. To remind him to book earlier next time
C. To ask him to leave a review online
Explanation:
Sophia says, ‘We appreciate your loyalty,’ right before offering the complimentary room upgrade, showing that his returning status is the reason for the gift.
5.
How does Michael seem to feel about the upgrade?
B. Surprised but pleased
A. Confused and unwilling to accept it
D. Bored with the hotel staff
C. Angry because he wanted a different room
Explanation:
Michael responds, ‘That sounds wonderful! Thank you,’ and says he cannot wait to see the room, which shows positive surprise and pleasure.
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