Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Nâng Cấp Miễn Phí Cho Khách Quay Lại – Easy Level
Th11 22, 2024
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
‹
1
2
3
4
5
›
1.
What is the conversation mainly about?
C. Michael complains about his room and asks for a refund
B. Sophia offers Michael a complimentary room upgrade as a returning guest
D. Sophia explains how to make a hotel reservation
A. Michael is checking out after a business trip
Explanation:
The conversation centers on Sophia welcoming Michael back and telling him he has received a complimentary room upgrade because he is a returning guest.
2.
What special gift does Sophia give Michael?
C. A complimentary room upgrade
A. A free breakfast voucher
B. A late checkout
D. A free airport shuttle
Explanation:
Sophia says, ‘You have a complimentary room upgrade.’
3.
What does Sophia say about Michael’s new room?
D. It is on the first floor
C. It includes a larger desk
B. It has a great view
A. It is closer to the elevator
Explanation:
Sophia tells Michael, ‘Your new room has a great view.’
4.
Why does Sophia mention that Michael has been loyal?
B. To remind him to book earlier next time
A. To explain why he is receiving a special gift
D. To suggest that he has stayed too long
C. To ask him to leave a review online
Explanation:
Sophia says, ‘We appreciate your loyalty,’ right before offering the complimentary room upgrade, showing that his returning status is the reason for the gift.
5.
How does Michael seem to feel about the upgrade?
A. Confused and unwilling to accept it
C. Angry because he wanted a different room
B. Surprised but pleased
D. Bored with the hotel staff
Explanation:
Michael responds, ‘That sounds wonderful! Thank you,’ and says he cannot wait to see the room, which shows positive surprise and pleasure.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Listening Quiz: Xem Xét Các Track Nhạc Game – Easy Level
Tiếp theo:
Tiếng Anh Quản Lý Nhân Lực: Quản Lý Tư Vấn Thôi Việc – Advanced Level
→