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Listening Quiz: Phát Triển Tiêu Chuẩn Thương Hiệu Cho Dòng Khách Sạn Mới – Advanced Level
Th3 8, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What are Sarah and Michael mainly discussing?
How to plan a hotel opening event
How to redesign the hotel lobby
How to create brand standards for a new hotel collection
How to train hotel staff in customer service
Explanation:
They are planning the contents of a brand standards handbook for a new hotel collection.
2.
Which item does Sarah mention first when discussing the handbook?
Logo usage guidelines
Tone of voice rules
Signage guidelines
Uniform standards
Explanation:
Sarah says, ‘Let’s begin with the logo usage guidelines.’
3.
What does Michael say about the photos in the handbook?
They should be black and white
They should include customer testimonials
They should show the hotel’s mood
They should focus on the staff uniforms
Explanation:
Michael says, ‘Photos should reflect the hotel’s mood.’
4.
What can be inferred about the handbook’s purpose?
It is meant to describe only the hotel’s history
It is intended only for guests staying at the hotel
It is meant to help people apply the brand consistently
It will replace all employee training materials
Explanation:
They discuss standards for logos, fonts, photos, tone, examples, signage, and uniforms, which suggests the handbook is meant to help people use the brand consistently.
5.
What will Sarah most likely do next?
Write the tone of voice rules
Start working on the logo section
Set up the hotel signage
Finish the typography section
Explanation:
Sarah says, ‘I will start working on the logo section,’ so that is the next stated action.
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Tiếng Anh Khách Sạn: Phát Triển Tiêu Chuẩn Thương Hiệu Cho Dòng Khách Sạn Mới – Advanced Level
Tiếp theo:
Listening Quiz: Quản Lý Phúc Lợi trong Công Việc Áp Lực Cao – Advanced Level
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