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Listening Quiz: Thiết Kế Lại Dịch Vụ Bữa Sáng Khách Sạn – Easy Level
Th4 14, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What are Kevin and Emily mainly discussing?
How to reduce the hotel room prices for visitors
How to prepare a special dinner menu for guests
How to redesign the hotel’s breakfast service to reduce waiting
How to renovate guest rooms before the busy season
Explanation:
They discuss several ways to fix the breakfast wait, including changing the order process, adding staff, and using tablets.
2.
What does Emily suggest to help the kitchen prepare food early?
Letting guests order before breakfast time
Asking guests to bring their own meals
Closing breakfast earlier each day
Serving only cold food in the morning
Explanation:
Emily says, ‘How about we let guests order before breakfast time?’ Kevin then explains that this would allow the kitchen to prepare food early.
3.
What tool do Kevin and Emily decide to use for orders?
Tablets
Paper tickets
Mobile phones only
Printed menus
Explanation:
Emily asks, ‘Should we use tablets for orders?’ and Kevin agrees that tablets can make ordering quick.
4.
What can be inferred about the hotel’s current breakfast service?
Guests are unhappy because the process is too slow
The kitchen cannot prepare any food in advance
The hotel has no breakfast available at all
Most guests prefer to eat lunch instead
Explanation:
Kevin says they need to fix the breakfast wait, and Emily adds that many guests say it takes too long. This suggests the current service is slow and frustrating for guests.
5.
Why does Kevin say, ‘Great. Let’s also watch guest feedback closely’?
He plans to stop using staff in the morning
He wants to cancel the breakfast service completely
He wants to make sure the changes improve guest satisfaction
He is asking Emily to write a new dinner menu
Explanation:
After discussing ways to reduce waiting, Kevin says they should watch guest feedback closely. This shows he wants to check whether the new system makes guests happier.
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Flashcards và Quiz Từ Vựng: Thiết Kế Lại Dịch Vụ Bữa Sáng Khách Sạn – Easy Level
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