Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Thuyết Trình Kế Hoạch Cải Thiện Chất Lượng Sau Kiểm Tra Khách Sạn – Medium Level
Th8 11, 2024
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
‹
1
2
3
4
5
›
1.
What is the conversation mainly about?
A discussion of the hotel’s inspection problems and how to improve quality
A complaint about the hotel’s room prices
A plan for opening a new hotel restaurant
A discussion of vacation plans for guests
Explanation:
Kevin and Sarah talk about the hotel inspection report and discuss several ways to improve cleanliness, service, feedback, and maintenance.
2.
What does Kevin say they need to improve immediately?
The hotel’s website
The room prices
The guest feedback forms
The cleaning schedules
Explanation:
Kevin says, ‘We need to improve cleaning schedules immediately.’
3.
What does Sarah suggest about guest feedback?
Ask guests to call management instead
Remove the feedback system completely
Make it easier for guests to give feedback
Wait until next month to change it
Explanation:
Sarah says they should make the feedback system easier and suggests adding more feedback forms in the lobby.
4.
What can be inferred about the hotel’s current condition?
It has problems that need quick attention
It has no issues with staff or cleanliness
It does not allow guests to leave comments
It is already performing better than expected
Explanation:
The inspection report shows issues with cleanliness and customer service, and the speakers discuss immediate improvements, so the hotel needs quick attention.
5.
What will Kevin do next?
He will replace all the hotel rooms
He will prepare a detailed plan for the management meeting
He will train all guests on hotel policies
He will cancel the inspection report
Explanation:
Kevin directly says, ‘I will prepare a detailed plan for the management meeting.’
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Listening Quiz: Giải Thích Bình Tĩnh Về Chuyến Bay – Easy Level
Tiếp theo:
Tiếng Anh Thiết Kế Nội Thất: Reusing Furniture in a Commercial Refurbishment – Medium Level
→