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Listening Quiz: Xem Xét Phản Hồi Khách Bí Ẩn – Easy Level
Th10 11, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
A plan to redesign the hotel lobby
A complaint about the hotel’s location
A discussion about hiring new guests
A discussion of a mystery guest report and how to improve the hotel
Explanation:
Emma and Robert review mystery guest feedback about the hotel and discuss improvements such as faster check-in, more breakfast choices, and fixing the gym equipment.
2.
What did the guests like a lot?
The room cleanliness
The breakfast options
The gym equipment
The check-in speed
Explanation:
Emma says, “They liked the room cleanliness a lot.”
3.
What problem did the guests mention about check-in?
The lobby was crowded
The staff was slow
The computers were broken
The line was too short
Explanation:
Emma reports that “The staff was slow at check-in time.”
4.
What did Robert suggest about the breakfast options?
Add more food choices
Remove the current menu
Stop offering breakfast
Serve breakfast earlier
Explanation:
Robert says, “We can add more food choices easily.”
5.
What can be inferred about Robert’s attitude toward the report?
He is upset that the guests liked the rooms
He thinks the report should be ignored
He wants to address the problems quickly
He believes nothing needs to change
Explanation:
Robert responds to the problems with actions such as training the team, adding more food choices, and fixing the gym quickly, which shows he wants to address the issues promptly.
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