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Listening Quiz: Xem Xét Quy Tắc Ứng Xử Và Chính Sách Đạo Đức Khách Sạn – Advanced Level
Th9 1, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of the conversation?
To plan a new supplier meeting for the hotel
To discuss Paul’s work schedule for the week
To review the hotel’s code of conduct and ethics policy
To explain how to greet hotel guests at the front desk
Explanation:
Sophia says, “Let’s review our hotel’s code of conduct,” and the rest of the conversation is about the hotel’s rules and ethics policy.
2.
According to Sophia, what should Paul do if he sees unethical behavior?
Wait until the end of the day to mention it
Ask the guest to leave
Report it
Ignore it and continue working
Explanation:
Sophia says, “Also, report any unethical behavior you see,” and Paul replies that he will speak up if something is wrong.
3.
What example does Sophia give of a conflict of interest?
Forgetting a guest’s reservation
Sharing a room with a coworker
Accepting gifts from suppliers or guests
Working too many hours in one day
Explanation:
Sophia says, “Do not accept gifts from suppliers or guests” as an example of avoiding conflicts of interest.
4.
What can be inferred about Sophia’s role in the hotel?
She is interviewing Paul for a supplier position
She is complaining about guest behavior
She is asking Paul to make a schedule for the hotel
She is training Paul on important workplace rules
Explanation:
Sophia welcomes Paul to the team and reviews the hotel’s code of conduct with him, which shows she is training him on important rules.
5.
How does Paul respond to Sophia’s explanation of the hotel rules?
He says the rules only apply to suppliers
He disagrees with most of the rules
He asks to postpone the discussion
He accepts the rules and says he will follow them
Explanation:
Paul repeatedly agrees with Sophia’s points and ends by saying, “I am ready to follow the code fully.”
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Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Yêu Cầu Khả Năng Tiếp Cận Cho Văn Bản Nội Dung – Easy Level
Tiếp theo:
Listening Quiz: Thuyết Trình Báo Cáo Sức Khỏe Đường Ống Nhân Tài – Advanced Level
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