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Listening Quiz: Escalating Carrier Damage Issue – Medium Level
Th10 23, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What is the main topic of Paul and Emma’s conversation?
Choosing a new delivery software system
Dealing with repeated damage caused by a carrier
Planning a new shipping route for the company
Scheduling a staff meeting for next week
Explanation:
They discuss that carrier damage has happened several times and talk about filing a formal claims process and asking for improvements.
2.
What will Paul do first to address the problem?
Write a report and send it to the carrier
Wait for the carrier to contact him
Call the carrier to cancel the contract
Ask Emma to prepare a new shipment schedule
Explanation:
Paul says, ‘I will write a report and send it to the carrier.’
3.
What information does Emma say must be included?
A list of future shipping destinations
All damage details, including dates and times
The carrier’s employee names and salaries
Only the total number of damaged items
Explanation:
Emma says, ‘We must include all damage details’ and then adds, ‘Make sure to mention the dates and times.’
4.
What can be inferred about Paul and Emma’s goal?
They plan to stop using all deliveries immediately
They are only interested in getting an apology
They want to hide the damage from the carrier
They want to reduce the chance of damage happening again
Explanation:
Emma asks for a plan to prevent this, and Paul says they want to reduce future damage, showing their goal is to prevent the problem from happening again.
5.
What will Emma do to help Paul?
Prepare the final payment to the carrier
Deliver the report herself
Replace the damaged products
Track the carrier’s answers
Explanation:
Emma says, ‘I will help you track their answers.’
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