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Listening Quiz: Managing a Missed Delivery Window – Easy Level
Th4 19, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What is the conversation mainly about?
A missed delivery window and how Robert and Emily plan to fix it
A customer complaint about damaged goods
A discussion about hiring more warehouse staff
A new shipping contract with a different customer
Explanation:
The conversation focuses on a missed delivery window, the reasons for it, and the steps Robert has taken to resolve the delay.
2.
What caused the truck to be delayed?
A mistake in the delivery address
Traffic and bad weather
A mechanical problem with the truck
The customer changed the order
Explanation:
Robert says the truck was delayed by traffic and bad weather.
3.
What did Robert do about the customer?
He canceled the order
He asked Emily to call them later
He offered them a discount
He already called them and explained the situation
Explanation:
Robert says, ‘I already called them and explained the situation.’
4.
What can be inferred about the customer?
They asked for a different product
They had not been contacted yet
They refused to accept the goods today
They agreed to receive the goods this evening
Explanation:
Robert says the customer was informed and that they agreed to receive the goods this evening.
5.
What will Robert do next about future deliveries?
He will cancel all remaining deliveries
He will ask Emily to drive the truck himself
He will check the schedule and avoid future delays
He will wait for the customer to reschedule
Explanation:
Robert says, ‘I will check the schedule and avoid future delays,’ which states his next step.
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