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Listening Quiz: Reviewing the 3PL Monthly SLA Report – Medium Level
Th1 9, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What is the conversation mainly about?
A complaint about a delayed customer order
A training session on improving order accuracy
A discussion of the 3PL monthly SLA report and its results
A plan to change warehouse staffing for next month
Explanation:
Laura and John review the monthly SLA report, discussing delivery delays, order accuracy, and customer complaints.
2.
How many late deliveries were reported this month?
10
8
18
15
Explanation:
Laura says there were 15 late deliveries this month.
3.
What was the 3PL’s order accuracy rate this month?
99.5%
97.5%
95%
98%
Explanation:
Laura states that accuracy was 99.5%, which is above the 98% target.
4.
What can be inferred about the 3PL’s performance overall?
It failed to meet every target in the report
It met some targets but still had issues with delivery and complaints
It was criticized only for warehouse errors
It had fewer late deliveries than last month and no other problems
Explanation:
The report shows good accuracy, but there were more late deliveries and slightly more complaints, so the 3PL met some targets but still had issues.
5.
What will Laura likely do next?
Call the 3PL to cancel the contract
Schedule warehouse training for the staff
Prepare questions for the review meeting
Rewrite the monthly SLA report
Explanation:
Laura says, ‘I will prepare questions for the review meeting,’ which directly states her next action.
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