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Listening Quiz: Service Disruption Notice to Key Account – Advanced Level
Th6 25, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What is the main purpose of Linda’s call to Daniel?
To explain a temporary service disruption and share plans to handle it
To announce a price increase for all services
To offer a new shipping service with faster delivery
To ask Daniel to cancel his current contract
Explanation:
Linda calls to inform Daniel about a soon-to-happen service disruption, explain the cause, and say they are making backup arrangements and sending daily updates.
2.
What is causing the service disruption?
A software problem in the ordering system
A staffing shortage at the company
The carrier has capacity problems
A weather emergency at the port
Explanation:
Linda says, ‘The carrier has capacity problems right now.’
3.
How long may the disruption last?
One week
One day
Two days
Three days
Explanation:
Linda says, ‘It may last for two days.’
4.
What update schedule does Linda promise Daniel?
No further updates until the disruption ends
Weekly updates
Daily updates
Updates only if the situation gets worse
Explanation:
Linda says, ‘I will send updates daily.’
5.
What can be inferred about Linda’s company from the conversation?
It cannot provide any alternative carriers
It is making an effort to keep Daniel informed and reduce disruption
It has already canceled all affected contracts
It is trying to hide the problem from Daniel
Explanation:
Linda says they want to avoid surprises, will minimize contract impact, are arranging alternative carriers, and will send daily updates, which shows an effort to keep Daniel informed and reduce disruption.
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