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Listening Quiz: Đánh Giá về Khiếu Nại Khách Hàng Tái Diễn – Advanced Level
Th9 30, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main topic of Olivia and John’s conversation?
A review of employee performance in the support team
A plan to expand sales into a new market
A discussion of how to advertise a new product launch
A report on recurring customer complaints and the need to address them
Explanation:
Olivia and John discuss customer complaints, the product’s problems, their effect on sales, and the need to involve engineering and customer support.
2.
Which problem is reported by many customers?
The product is too expensive
The product is difficult to assemble
The product stops working quickly
The product arrives late
Explanation:
Olivia says many customers report that the product stops working quickly.
3.
According to Olivia, what is mostly true about the complaints?
They only come from first-time buyers
They are limited to one store location
They are mostly about the latest model launched last quarter
They concern an older model from two years ago
Explanation:
Olivia says the complaints are mostly about the latest model launched last quarter.
4.
About what percentage of users report screen freezing issues?
50%
30%
10%
20%
Explanation:
Olivia states that about 30% of users report freezing issues.
5.
What can be inferred about the company’s situation?
The product has no technical issues
Customer complaints are likely hurting repeat business
Customers are mostly satisfied with the latest model
Engineering already fixed the battery problem
Explanation:
John asks if the complaints are affecting sales, and Olivia says there is a drop in repeat purchases, which suggests the complaints are hurting repeat business.
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Tiếng Anh Marketing: Đánh Giá về Khiếu Nại Khách Hàng Tái Diễn – Advanced Level
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Listening Quiz: Đàm Phán Đồng Tác Giả và Quyền Truy Cập Dữ Liệu – Medium Level
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