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Listening Quiz: Đào tạo về kỹ thuật bán thêm (upselling) – Medium Level
Th5 4, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is the main topic of William’s training session?
How to take food orders quickly
How to handle customer complaints
How to prepare the restaurant for opening
How to upsell extra menu items politely
Explanation:
William says the class will learn how to upsell, and the conversation focuses on suggesting starters, sides, and desserts politely.
2.
According to William, what does upselling mean?
Suggesting extra items like starters or desserts
Asking customers to place larger orders
Recommending the cheapest meal on the menu
Offering discounts to customers
Explanation:
William explains that upselling means suggesting extra items like starters or desserts.
3.
What should the staff do if a customer says no to an upsell suggestion?
Ask another employee to try again
Argue until the customer agrees
Smile and say, ‘No problem, enjoy your meal.’
Ignore the customer and leave the table
Explanation:
William directly says to smile and say, ‘No problem, enjoy your meal.’
4.
What does William say about suggesting sides?
They should only be suggested if they fit the main dish
They should never be suggested to customers
They should be suggested only after dessert
They should always be suggested with every meal
Explanation:
William says, ‘Yes, but only if it fits the main dish.’
5.
How does Sophia feel by the end of the conversation?
Ready to try upselling
Angry about the training
Confused about the lesson
Bored with the practice
Explanation:
Sophia says, ‘I feel ready to try upselling now,’ which shows she feels prepared to do it.
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