Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Đào tạo về kỹ thuật bán thêm (upselling) – Medium Level
Th5 4, 2024
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
‹
1
2
3
4
5
›
1.
What is the main topic of William’s training session?
How to prepare the restaurant for opening
How to take food orders quickly
How to handle customer complaints
How to upsell extra menu items politely
Explanation:
William says the class will learn how to upsell, and the conversation focuses on suggesting starters, sides, and desserts politely.
2.
According to William, what does upselling mean?
Asking customers to place larger orders
Offering discounts to customers
Recommending the cheapest meal on the menu
Suggesting extra items like starters or desserts
Explanation:
William explains that upselling means suggesting extra items like starters or desserts.
3.
What should the staff do if a customer says no to an upsell suggestion?
Smile and say, ‘No problem, enjoy your meal.’
Argue until the customer agrees
Ignore the customer and leave the table
Ask another employee to try again
Explanation:
William directly says to smile and say, ‘No problem, enjoy your meal.’
4.
What does William say about suggesting sides?
They should never be suggested to customers
They should always be suggested with every meal
They should be suggested only after dessert
They should only be suggested if they fit the main dish
Explanation:
William says, ‘Yes, but only if it fits the main dish.’
5.
How does Sophia feel by the end of the conversation?
Confused about the lesson
Bored with the practice
Angry about the training
Ready to try upselling
Explanation:
Sophia says, ‘I feel ready to try upselling now,’ which shows she feels prepared to do it.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Listening Quiz: Trình Bày Báo Cáo Hiệu Suất Chính Sách Liên Chính Phủ – Advanced Level
Tiếp theo:
Tiếng Anh Kinh Doanh: Trao đổi về việc mất một thương vụ lớn – Easy Level
→