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Listening Quiz: Xử lý Lỗi Đặt phòng Trùng – Medium Level
Th10 29, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
Why does Robert call Laura from the hotel?
To tell her there is a booking problem
To confirm her check-in time
To ask her to cancel her reservation
To invite her to a hotel event
Explanation:
Robert says, “We have a problem with your booking,” and explains that the room was double-booked by mistake.
2.
What does Robert offer Laura as a solution to the problem?
Another room nearby
A later checkout time
A full refund for the booking
A free upgrade to a larger suite
Explanation:
Robert says, “We can offer you another room nearby.”
3.
What does Robert say about the other room?
It is only available for one night
It has the same price and quality
It is farther from the hotel
It is cheaper but smaller
Explanation:
Robert answers Laura’s question by saying, “Yes, it is the same price and quality.”
4.
What does Laura ask Robert to send her?
A map to the hotel
The address details
A new reservation form
A discount code
Explanation:
Laura asks, “can you send me the address?” and Robert says he will text the details.
5.
Why does Laura thank Robert at the end of the conversation?
She wants to make another reservation
She expects him to pay for her transportation
She is upset that the room was cancelled
She appreciates that he solved the problem quickly
Explanation:
Laura says, “Thank you for solving this quickly,” which shows she appreciates Robert’s help in fixing the booking issue.
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