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Listening Quiz: Xử Lý Khiếu Nại Về Thời Gian Chờ Đợi – Easy Level
Th6 29, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nha sĩ (English for Dentist)
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1.
What is the conversation mainly about?
A patient asking about test results
A doctor giving instructions for taking medicine
A receptionist scheduling a future visit
A patient complaining about a delayed appointment and getting an explanation
Explanation:
James is frustrated about a long wait, and Olivia explains that an emergency case caused the delay and gives an estimated time.
2.
Why does Olivia say the wait is so long today?
The clinic is closed for cleaning
There was an emergency case earlier
James arrived too late for his appointment
The staff forgot to check him in
Explanation:
Olivia directly says, ‘There was an emergency case earlier.’
3.
How much longer does Olivia say James will have to wait?
About 20 more minutes
About 10 more minutes
About 5 more minutes
Until tomorrow morning
Explanation:
Olivia tells James, ‘It will be about 10 more minutes.’
4.
Why does James thank Olivia at the end of the conversation?
He appreciates her explanation and honesty
He is asking for a refund
He wants to cancel his visit
He is upset about the emergency case
Explanation:
James says, ‘Thank you for explaining and being honest,’ which shows he appreciates Olivia’s explanation.
5.
What can be inferred about Olivia’s attitude toward James?
She does not know how long the wait will be
She is dismissive of his concern
She is trying to be polite and reassuring
She is annoyed that he asked a question
Explanation:
Olivia apologizes, acknowledges his frustration, explains the reason for the delay, and gives an estimate, which shows politeness and reassurance.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Flashcards và Quiz Từ Vựng: Yêu Cầu Thêm Nhà Khoa Học Dữ Liệu – Easy Level
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