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Listening Quiz: Tư Vấn về Trình Tự Truyền Thông trong Tái Cơ Cấu – Medium Level
Th12 17, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quan hệ công chúng (English for Public Relations Specialist)
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1.
What is the main topic of Michael and Laura’s conversation?
Choosing new managers for the company
Creating a customer service training schedule
Planning the order of communication during a restructuring
Deciding how to reduce employee workloads
Explanation:
They discuss how to communicate during restructuring, especially that internal communication should happen before external communication.
2.
According to Michael, why should employees hear about the restructuring from the company first?
So the media can report accurate news
So they can prepare a public statement
So they hear it from the company instead of the media
So customers can be informed at the same time
Explanation:
Michael says, ‘Employees should hear it from us, not the media.’
3.
What does Michael say should happen first internally?
Partners should be notified by email
Managers should speak to customers
A clear message should be sent to all staff
Employees should vote on the plan
Explanation:
Michael states, ‘We send a clear message to all staff first.’
4.
What does Michael say about managers before the communication goes out?
They need special training so they can answer questions confidently
They should delay communication until the next week
They should avoid answering questions
They should contact customers directly
Explanation:
Laura asks about manager training, and Michael answers, ‘Yes, managers need to answer questions confidently.’
5.
What can be inferred about the company’s communication strategy?
It plans to let external groups speak first
It aims to keep control over the message during the restructuring
It believes customers should be notified before staff
It wants to avoid informing employees altogether
Explanation:
Michael says internal communication should come first and concludes, ‘This helps keep trust and control,’ which implies the strategy is meant to control the message.
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