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Listening Quiz: Xử Lý Chuỗi Twitter Thù Địch – Easy Level
Th2 9, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quan hệ công chúng (English for Public Relations Specialist)
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1.
What is the main purpose of Sophia’s advice to Paul?
To teach him how to delete his Twitter account
To explain why the tweets are probably fake
To help him respond professionally to angry tweets
To show him how to write a promotional post
Explanation:
Sophia gives Paul advice on how to handle angry tweets calmly, politely, and privately, which shows the purpose is to help him respond professionally.
2.
According to Sophia, what should Paul say to the people posting bad tweets?
He should ask them to stop using Twitter
He should tell them to contact his lawyer
He should explain that the brand has no problems
He should apologize for their bad experience
Explanation:
Sophia clearly says, ‘Say sorry for their bad experience.’
3.
What does Sophia suggest Paul do if he wants to explain the problem?
Post the explanation only to his followers
Wait until the next day to reply
Keep it short and clear
Make the explanation very long and detailed
Explanation:
Sophia answers, ‘Yes, but keep it short and clear.’
4.
What does Sophia tell Paul to do if the people keep being rude?
Delete every negative tweet immediately
Argue with them until they calm down
Reply with rude words back
Ignore bad words and stay polite
Explanation:
Sophia says, ‘Ignore bad words and stay polite.’
5.
What can be inferred about Sophia’s advice for handling the tweets?
She expects Paul to blame the customers
She believes a calm response may reduce conflict
She wants Paul to escalate the argument publicly
She thinks Paul should avoid replying at all
Explanation:
Sophia repeatedly advises Paul to answer calmly, politely, and privately, which implies she believes a calm response may help reduce conflict.
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