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Listening Quiz: Giải quyết tranh chấp tiền tip một cách công bằng – Advanced Level
Th2 9, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is the main topic of the conversation?
A discussion about how to split tips according to restaurant policy
A complaint about new staff training methods
A plan to change the restaurant menu
A disagreement about work schedules
Explanation:
The conversation centers on a tipping dispute and how Robert and Mia resolve it by following the policy that tips are shared based on hours worked.
2.
According to the restaurant policy, how are tips shared?
Based on who trained new staff
Based on hours worked
Based on seniority
Equally among all staff members
Explanation:
Robert states that the restaurant policy says tips are shared by hours worked.
3.
Why does Mia think she should receive a bigger share of the tips?
She covered Robert’s entire shift
She brought in more customers
She worked more hours and helped train new staff
She was the manager for the week
Explanation:
Mia says she worked more hours than Robert and also helped train new staff.
4.
What can be inferred about Robert’s attitude toward the dispute?
He is trying to handle the issue fairly and carefully
He wants to avoid following the policy
He thinks Mia should be punished
He does not care about teamwork
Explanation:
Robert agrees that the tips should be calculated by hours only, shares the calculation, and says teamwork must stay strong and fair, showing a careful and fair approach.
5.
Why does Robert say, ‘I will share the calculation with you’?
To avoid discussing the tip issue further
To show transparency and explain how the tip amount was determined
To ask Mia to train the new staff again
To prove that Mia is wrong about the policy
Explanation:
Robert says he will share the calculation, and Mia asks to see the numbers, which shows he wants to be transparent about how the tips were divided.
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