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Listening Quiz: Xử Lý Khủng Hoảng Chính Trị với Khách Hàng – Advanced Level
Th12 9, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quan hệ công chúng (English for Public Relations Specialist)
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1.
What is the conversation mainly about?
Discussing a marketing campaign for a new client
Preparing for a routine product launch
Planning how to respond to a client’s political scandal
Deciding whether to replace a company spokesperson
Explanation:
Mia and William discuss a serious political scandal involving their client and plan how to respond, including meeting the client, delaying a press conference, and preparing statements.
2.
Why does Mia say they should meet the client today?
To ask the client to cancel the media coverage
To know all the facts first
To announce the press conference date
To discuss a new business contract
Explanation:
Mia says, “Yes, we must know all the facts first,” which is her reason for meeting the client today.
3.
What does Mia say about the press conference?
It should happen immediately to calm the public
It should be held at the client’s office
It should be delayed until they have a clear plan
It should be canceled permanently
Explanation:
Mia says, “We should delay it until we have a clear plan.”
4.
What can be inferred about the situation from the conversation?
Mia and William are unconcerned about public opinion
The scandal has no effect on the client’s reputation
The client has already admitted full responsibility
The media attention is creating urgency for their response
Explanation:
They say the media is already asking questions and that they must act fast, which shows the situation is urgent and public attention is increasing.
5.
Why does William say, “We must also prepare answers for tough questions”?
To suggest that the press conference should begin immediately
To avoid meeting the client today
To make sure they are ready if reporters ask difficult questions
To show that the scandal is already resolved
Explanation:
William’s statement follows the discussion about delaying the press conference and preparing a statement, so he means they need to be ready for difficult media questions.
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