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Listening Quiz: Cuộc Gọi Kiểm Tra Sau Khi Chốt Deal – Easy Level
Th2 13, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main purpose of Robert’s call to Olivia?
To ask Olivia to submit a report
To discuss a new sales opportunity
To schedule a team celebration
To check on how the handoff is going
Explanation:
Robert says, “I wanted to check in” and then clarifies, “I want to see how the handoff is going.”
2.
How does Olivia describe the handoff?
It is going smoothly
It needs immediate review
It has not started yet
It is causing several problems
Explanation:
Olivia says, “So far, everything is going smoothly.”
3.
What does Olivia say about any issues?
There are no issues yet
There are many unresolved issues
She is waiting for Robert to fix them
The team has stopped working
Explanation:
When Robert asks about issues, Olivia replies, “No issues yet.”
4.
What can be inferred about the success team?
They caused the handoff to fail
They are unavailable to help
They are making the handoff easier
They are not involved in the process
Explanation:
Olivia says, “The success team is helpful,” which suggests they are making the handoff easier.
5.
What will Robert most likely do next?
Check in again next week
Ask Olivia to change teams
Cancel the follow-up call
Send a complaint email
Explanation:
Robert says, “I will check in again next week,” so that is the most likely next action.
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