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Listening Quiz: Hội Thảo Đào Tạo Về Value Selling – Easy Level
Th9 19, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the conversation mainly about?
Olivia explaining how to solve customer complaints
Mark describing lessons from a sales training workshop
Mark and Olivia planning a product launch event
Olivia giving Mark feedback on his presentation skills
Explanation:
Mark says he just finished sales training and then shares the main lessons he learned, so the conversation is mainly about the training workshop and its value-selling tips.
2.
According to Mark, what is the second lesson from the sales training?
Explain how the product helps solve problems
Offer a discount to every customer
Talk about the company’s history
Ask customers to make quick decisions
Explanation:
Mark says, ‘Second, explain how our product helps solve problems.’
3.
What does Mark say helps customers feel understood?
Speaking quickly
Sending a follow-up email
Giving a long presentation
Listening carefully
Explanation:
Mark says, ‘It helps customers feel understood,’ referring to listening carefully.
4.
What can be inferred about Olivia after the conversation?
She already mastered all of Mark’s sales techniques
She disagrees with the idea of listening to customers
She plans to leave the sales team soon
She is interested in applying the advice she heard
Explanation:
Olivia says, ‘I will try these ideas,’ which shows she is interested in using the advice Mark shared.
5.
Why does Mark say, ‘Let’s practice together soon’?
To remind Olivia to attend another workshop
To tell Olivia to stop focusing on customer needs
To ask Olivia to prepare a report
To suggest they improve their sales skills together
Explanation:
Mark ends by suggesting they practice together, and Olivia agrees that practicing will make them better, so his intention is to improve their sales skills together.
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