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Listening Quiz: Tổng Kết Sau Cuộc Gọi Discovery – Advanced Level
Th12 18, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main purpose of Laura and Robert’s conversation?
To negotiate the final contract terms with the client
To introduce the client to the technical team
To review the results of a discovery call and plan follow-up actions
To cancel a meeting because of budget concerns
Explanation:
Laura and Robert discuss how the discovery call went and what they need to do next, including a proposal, case studies, a follow-up meeting, and support answers.
2.
What concerns did the client mention during the call?
They asked to postpone the proposal indefinitely
They worried about the cost and timeline
They wanted a lower support fee only
They were unhappy with the technical team
Explanation:
Robert says the client worried about the cost and timeline.
3.
What will Laura send to the client tomorrow?
A schedule for the next meeting
A detailed proposal
Answers about support
Case studies
Explanation:
Laura says, ‘I will send them some relevant case studies tomorrow.’
4.
Why do Laura and Robert plan to prepare answers about support?
Because the next meeting has already been scheduled
Because the client asked questions about support
Because the technical team requested them first
Because the client already rejected the proposal
Explanation:
Laura says they should prepare answers for the client’s questions about support, so it can be inferred the client asked about support.
5.
What will Robert do next week?
Send the client case studies
Follow up to set the date for the next meeting
Arrange a call with the technical lead
Draft answers about support
Explanation:
Robert says, ‘I will follow up next week to set the date.’
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