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Listening Quiz: Quản Lý Đánh Giá Khách Hàng Trên Marketplace – Medium Level
Th12 18, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thương mại điện tử (English for E-commerce Manager)
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1.
What is the main topic of the conversation?
Negotiating with suppliers about product prices
Hiring new staff for the customer support team
Planning a marketing campaign for a new product
Managing customer reviews and responding to them
Explanation:
James and Olivia discuss checking customer reviews, replying to negative and positive ones, and reporting fake reviews.
2.
According to James, why should they prioritize the newest reviews?
They usually contain positive comments
They affect the marketplace rating more
They are sent by loyal customers
They are easier to reply to
Explanation:
James says, ‘the newest ones affect our rating more.’
3.
What will Olivia do with the positive reviewers?
Ask them to write fake reviews
Move their comments to the end of the list
Ignore them so she can focus on complaints
Thank them to show they care about feedback
Explanation:
James suggests thanking the positive reviewers, and Olivia agrees that this will show they care about feedback.
4.
What can be inferred about the negative fake reviews James mentions?
They are more important than real reviews
They may be written by competitors
They only appear after a report is filed
They are always easy to identify
Explanation:
Olivia says, ‘Sometimes competitors leave bad fake reviews,’ which supports the inference that competitors may write them.
5.
What will Olivia likely do after preparing the report?
Delete all the negative comments
Stop responding to reviews for the day
Ask the marketplace team to rewrite the ratings
Update James after she finishes the replies
Explanation:
Olivia says, ‘I will update you after I finish the replies’ and also that she will prepare a report by the end of the day.
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