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Listening Quiz: Xử Lý Sự Im Lặng Trong Buổi Demo – Medium Level
Th7 24, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main purpose of the conversation?
To schedule a meeting for next week
To explain how to use reporting software
To discuss concerns about whether a demo fits Anna’s needs
To compare several different products
Explanation:
The conversation focuses on Anna’s reaction to the demo, especially whether it fits her needs, the price, and the most important features.
2.
What is Anna’s main concern about the demo?
She does not like the reporting feature
She wants a more flexible schedule
She is not sure about the price
The demo did not include enough features
Explanation:
Anna says, ‘I like the features, but I’m not sure about the price.’
3.
Which features matter most to Anna?
Security and speed
Reporting and ease of use
Price and flexibility
Design and color
Explanation:
Anna says, ‘The reporting and ease of use matter a lot.’
4.
What can be inferred about Mark’s attitude during the conversation?
He wants to end the conversation quickly
He is annoyed that Anna is silent
He is trying to understand Anna’s needs and keep the discussion open
He already knows Anna will buy the product
Explanation:
Mark asks questions, notices the silence, and invites Anna to explain her needs, showing that he is trying to understand her better.
5.
What does Mark suggest doing next?
Canceling the demo
Signing the contract right away
Lowering the reporting features
Exploring some options
Explanation:
Mark says, ‘Let’s explore some options,’ which clearly states the next step.
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