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Listening Quiz: Xử Lý Sự Kháng Cự Thay Đổi Từ Bên Liên Quan – Advanced Level
Th1 13, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the conversation mainly about?
A discussion about the costs of buying new office equipment
A complaint about delays in a training program
A discussion about concerns and reassurance regarding a new system
A plan to hire more staff for customer support
Explanation:
Sophia and John discuss John’s concerns about changing to a new system, and Sophia reassures him by explaining testing, support, backups, training, and downtime.
2.
What does Sophia say will be done before switching to the new system?
The system will be kept offline for one week
All data will be backed up
The switch will be delayed until next month
All users will receive training
Explanation:
Sophia says, ‘We back up all data before switching.’
3.
How long will the switch take, according to Sophia?
Three weeks
One hour
Two days
Five business days
Explanation:
Sophia says, ‘Only two days with minimal downtime.’
4.
What can be inferred about John by the end of the conversation?
He has decided to cancel the system change
He feels more comfortable with the new system
He believes training is unnecessary
He is still completely unconvinced by Sophia’s explanations
Explanation:
John ends by saying, ‘Thank you, Sophia. I feel better about this now,’ which shows he feels more comfortable than before.
5.
What will Sophia’s team do to keep John informed about the change?
Call him only if a problem happens
Hold a weekly meeting only
Wait until the switch is finished to report
Send updates every day
Explanation:
Sophia says, ‘We will keep you updated every day.’
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